Sterling Coaching and Consulting, LLC.
Privacy Policy, Accessibility Statement, and
Terms & Conditions
Privacy Policy
This Privacy Policy explains how Sterling Coaching and Consulting, LLC collects, uses, and protects your personal information.
We are committed to respecting your privacy and ensuring your data is handled in a safe, transparent, and lawful way.
INFORMATION WE COLLECT
• Personal details you provide (name, email, phone, address)
• Information submitted through forms, registrations, donations, or bookings
• Automatically collected data such as IP address, browser type, cookies, and analytics
• Payment information processed securely through third-party vendors
HOW WE COLLECT INFORMATION
• Directly from you when you complete forms or interact with our site
• Automatically through cookies and analytics tools
• Through email or direct communication
HOW WE USE INFORMATION
• Responding to inquiries and providing services
• Processing bookings, payments, or donations
• Improving website experience and service delivery
• Sending updates, newsletters, or program information (your consent required)
• Fulfilling legal or regulatory requirements
LEGAL BASIS FOR PROCESSING
• Your consent
• Performance of a contract or service
• Legitimate business interests
• Compliance with legal obligations
DATA SHARING
We do not sell your personal information.
We may share data with trusted service providers (e.g., payment processors, scheduling systems, email platforms) strictly for business operations.
DATA RETENTION
Information is retained only for as long as necessary for operations, legal requirements, and record-keeping.
COOKIES & TRACKING
We use cookies to analyze website performance and improve user experience. Users may opt out through browser settings.
YOUR RIGHTS
You may request:
• Access to your data
• Correction of inaccurate information
• Deletion of your data
• Opt-out of marketing communications
• Withdrawal of consent
DATA SECURITY
We use encryption, secure servers, and restricted access to protect your information.
CONTACT US
For privacy concerns or data requests, contact:
Email: KSterling@Sterlingccg.com
Mailing Address: 31707 Leslie Dr., Deland, FL 32720
Accessibility Statement
Sterling Coaching and Consulting, LLC., is committed to ensuring our website, programs, and services are accessible to everyone, including people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.
OUR ACCESSIBILITY COMMITMENT
• Continuous improvement of digital accessibility
• Ensuring content is readable by screen readers
• Providing captions, alternative text, and clear navigation
• Offering reasonable accommodations upon request
ACCESSIBILITY FEATURES
• Keyboard navigable menus
• Screen-reader compatible structure
• High-contrast and large-text readable layouts
• Clear labels and accessible form fields
LIMITATIONS
Some content may not yet fully meet accessibility standards.
We are actively working to improve these areas.
FEEDBACK & ASSISTANCE
If you encounter barriers or require accessibility support:
Email: KSterling@Sterlingccg.com
Phone: 01-407-484-9925
We appreciate feedback and review all requests to support continuous accessibility improvement.
Terms & Conditions
These Terms & Conditions govern your use of Sterling Coaching and Consulting LLC. website, services, programs, and materials.
By using our site, you agree to these terms.
USE OF WEBSITE
You agree to use this site for lawful purposes and not to misuse or interfere with its functionality.
INTELLECTUAL PROPERTY
All content, images, text, logos, training materials, and digital products are owned by Sterling Coaching LLC, Inc.
You may not copy, reproduce, or distribute content without written permission.
SERVICE & PROGRAM INFORMATION
Information on this site is provided in good faith but may change. We are not liable for errors or interruptions.
COACHING, LEARNING & PROGRAM DISCLAIMERS
• Coaching is not therapy or medical treatment.
• No guarantees of outcomes are made.
• Participants are responsible for their own choices and well-being.
PAYMENTS & REFUNDS
Payment policies vary based on service type.
Refunds, if offered, will be outlined in program materials. Donations to nonprofits may not be refundable.
LIMITATION OF LIABILITY
Sterling Coaching and Consulting,LLC., is not liable for indirect, incidental, or consequential damages resulting from use of our site or services.
THIRD-PARTY LINKS
We are not responsible for external sites linked from our website.
GOVERNING LAW
These terms are governed by the laws of the State of Florida.
CONTACT INFORMATION
Questions about these terms may be sent to:
Email: KSterling@Sterlingccg.com
Mailing Address: Sterling Coaching and Consulting, 31707 Leslie Dr., Deland, FL 32720